Terms of Service
1. Acceptance
By submitting a store URL for scanning, purchasing a report, or installing our pixel, you agree to these terms. If you do not agree, please do not use the service.
2. What the service does
- Behavioral analytics for e-commerce stores
- Free scan reports detecting 14 friction patterns across 7 WHY-categories
- Optional free behavioral pixel for live data on stores you operate
3. Pricing and refunds
- Scan reports are free. No signup, no payment.
- The AI Shopping Audit is a one-time payment ($19), processed by Stripe. 30-day full refund if the audit is not useful for your store — just email.
- Continuous monitoring via the Frictionless Shopify app is $29/month (USD), with a 7-day free trial or $290/year, billed by Shopify (Managed Pricing); Shopify’s billing terms apply. Cancel anytime in your Shopify admin.
- Frictionless Web is $29/month (USD) for stores on any platform, billed via Stripe as a recurring subscription. Cancel anytime via the billing portal linked in your dashboard.
- Refund requests: enrico.boeker@gmx.de. Processed within 5 business days.
4. Acceptable use
- You may scan any e-commerce store you have permission to scan (your own, your client's, with consent).
- You may not use Frictionless to harm competitors (defamation-class use); we reserve the right to refuse service.
- You may not resell our reports as your own without explicit written permission.
- You may not reverse-engineer, scrape, or attempt to extract our scanning logic.
5. Intellectual property
- The framework (14 detection patterns across 7 WHY-categories, the underlying research catalogue, scoring algorithm) is the IP of Enrico Böker / Frictionless.
- The reports you receive are yours to use freely — share internally with your team, your CRO consultant, your stakeholders.
- You may not republish reports verbatim as your own original analysis. Cite Frictionless as the source.
6. Limitation of liability
Frictionless provides diagnostic information, not guaranteed business outcomes. We are not liable for revenue changes, conversion-rate movements, or business decisions made based on our reports. Maximum liability per customer is limited to the amount you paid us for the service in question. Nothing in these terms limits liability for intent or gross negligence as required under German law.
7. Shopify App Store terms
When you install Frictionless via the Shopify App Store, Shopify's billing terms also apply. We follow Shopify's mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) and Shopify's app review policies.
8. Changes to these terms
We may update these terms. Material changes will be announced via email if you have an account or have purchased a report. Continued use after announced changes means acceptance.
9. Governing law
These terms are governed by the laws of the Federal Republic of Germany. Place of jurisdiction is Hamburg, Germany, subject to mandatory consumer-protection provisions in your country of residence.